Pact IT Solutions

Service Desk

Pact has a team of experienced project managers, consultants, and trainers who offer software support services

Service desk

Pact provides telephone, email, and remote access assistance for clients with support agreements. We aim to achieve high levels of user satisfaction, enhanced user productivity, and to assist in the effective use of the software and school resources.

Our team provides a high level of service that strives for couteous and knowledgeable responses at all times. This ensures that the team can assist clients in answering routine questions quickly, help the client learn how to perform simple diagnostics and functions, understand the application, and identify effectively what resources are necessary to handle a problem.

All calls received by our support consultants are tracked and reported. By tracking the type of calls and resolution, problem trends can be identified and addressed. This process is benefited by the on-going development of a knowledge base, enabling support personnel to share successful solutions for a quicker resolution of problems. 

Training

RM Asia-Pacific, the developers of Maze, has a range of courses to help you make the most of the features and functionality of their software. The number of courses is continually expanding as new topics are added to the list.

Pact uses RM's courses as the foundation for our training services. We can help you by: 

  • Delivering training to you, as you need it
  • Delivering customised programs to suit your needs through topic-based training
  • Mixing and matching the topics best suited to your requirements
  • Using a copy of your own school's database to increase the effectiveness and absorption of information
  • Delivering training as one-on-one, a hands-on workshop format, or a classroom presentation
  • Delivering technical training sessions for your database administrator or IT support staff

Need our help?

You can contact us by:

Telephoning (08) 8342-3255

Faxing details of your support issue to (08) 8342-6411

E-mailing details of your support issue to  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Availability

From 9:00am to 5:30pm (Monday to Friday) local SA time, excluding public holidays